Located on the 1st Floor of the City Building at 35 South 5th Street, the Department of Public Service Utility Office is the center of Martins Ferry’s daily business activity. The Utility Office is where to go when you need to pay the water, sanitation, and sewer bill as well as stop/start utility service, obtain contractor licenses & building permits, purchase Riverview Cemetery lots, and more.
Utility Office hours are 7:30 AM to 3:00 PM Monday through Friday.
After regular hours, citizens may still pay their utility bills by using the Drop Box located at the Utility Office counter or on the street located at South 5th and Walnut across from the City Building. Checks may be made out to DOPS.
You can also pay online here or by phone 844-329-8477.
When starting new water services in the city you will be required to pay a $150 deposit in order to establish services in your name. The $150 will be re-applied to your account on the 7th month of service as long as the first 6 months are paid prior to penalties being applied. If you receive 1 penalty the cycle starts all over again. We run the report 1x a month and it is automatically done through our software. This amount is not able to be used for anything else including disconnection.
Water bills are due the 20th of every month whether the bill is physically received or not. Penalties are applied 7 days after for a grace period. If up for disconnect and shut off, you will be charged at $250 disconnect fee on top of a $250 reconnect fee making it an extra $500 added to your past due balance to be turned on. It will need paid in FULL prior to being reconnected.
If your water bill is estimated, please call the water office or send us your billing information and read to firstname.lastname@example.org to avoid any additional charges from EORWA. The date is located on the bottom of you utility bill. Thank you for your corporation.
You can now use this form to submit your water meter readings online.
For a copy of the City Utilities Rules and Regulations Click Here.